Terms and Conditions

We understand that sometimes you need to return merchandise. To avoid disappointment, we want to make you aware of our returns policy.

Returns must be:

  • Accompanied by original receipt (attached via email)
  • Refunded on the same card as original purchase.
  • In mint condition and still in their original unopened shrink-wrap (i.e Course reading packages, manuals,videos, CDs/DVDs).

Sorry, but we cannot accept returns for the following items:

  • Textbooks for one week courses
  • Course packs (unless course dropped)
  • Digital materials and eBooks (due to licensing restrictions)
  • Shrink-wrapped packages that include digital materials (if opened)

Computer Return Policy

Most items may be returned for a full refund within 7 days of purchase, provided they are unopened and accompanied by original receipt


Opened items

If a product has been opened, it may be eligible to be returned within 7 days. The product must be in mint, re-sellable condition along with all the original packaging and accessories. A restocking fee of 5% will apply.

Opened software cannot be returned due to copyright laws, unless the manufacturer offers a satisfaction warranty. See in store for details.


Defective items

If a product is defective, it can be replaced or repaired (depending on manufacturer) if returned within 7 days. After this, the manufacturer's warranty applies. See in store for details.


Ear buds

Earbud style headphones can't be returned once opened for hygienic reasons.

General Items Return Policy

Most non-textbook items can be returned for a full refund within 7 days of purchase, if accompanied by original receipt and in mint condition.

The following items cannot be returned:

  • General interest and reference books. These are:

    • Books that include digital content, if opened
    • Special order books
  • Other merchandise. These are:

    • Magazines
    • plastic-wrapped merchandise (if opened)
    • Swimwear
  • Calculators

    • Up to one month from purchase date, the Brentwood store will replace defective calculators, if accompanied by original receipt.
    • After one month, calculators must be sent to the manufacturer for repair or replacement.